Privacy policy

This policy describes the ways we collect, store, use and protects your personal information. You accept this policy when you sign up for or use our products, services or any other features, technologies or functionalities offered by us on our website or through any other means (collectively the "GiveCentral Services"). We may amend this policy at any time by posting a revised version on our website. The revised version will be effective at the time we post it. In addition, if the revised version includes a substantial change, we will provide you with 30 days' prior notice by posting notice of the change on the "Policy Updates" page of our website.

When you visit the GiveCentral website or use the GiveCentral Services, we collect your IP address and standard web log information, such as your browser type and the pages you accessed on our website.

If you open an account or use the GiveCentral Services, we may collect the following types of information:

  • Contact information - your name, address, phone, email, and other similar information.
  • Financial information - the full bank account numbers and/or credit card numbers that you link to your GiveCentral account or give us when you use the GiveCentral Services.

Before permitting you to use the GiveCentral Services, we may require you to provide additional information we can use to verify your identity or address or manage risk, such as your date of birth, social security number or other information. We may also obtain information about you from third parties such as credit bureaus and identity verification services.

When you are using the GiveCentral Services, we collect information about your transactions and your other activities on our website or using the GiveCentral Services and we may collect information about your computer or other access device for fraud prevention purposes.

Finally, we may collect additional information from or about you in other ways such as contacts with our customer support team or results when you respond to a survey/emails from interactions with Parishes/Schools and Agencies or from other companies that may use GiveCentral Services.

When you access our website, we, or companies we hire to track how our website is used, may place small data files called "cookies" on your computer. We and our service providers also use cookies to customize the GiveCentral Services, and promote trust and safety.

We send a "session cookie" to your computer when you log in to your account or otherwise use the GiveCentral Services. This type of cookie helps us to recognize you if you visit multiple pages on our site during the same session, so that we don't need to ask you for your password on each page. Once you log out or close your browser, this cookie expires and no longer has any effect. We also use longer-lasting cookies for other purposes such as to display your e-mail address on our sign-in form, so that you don't need to retype the e-mail address each time you log in to your account

We encode our cookies so that only we can interpret the information stored in them. You are free to decline our cookies if your browser permits, but doing so may interfere with your use of our website. We may also collect information about your computer or other access device to mitigate risk and for fraud prevention purposes.

Throughout this policy, we use the term "personal information" to describe information that can be associated with a specific person and can be used to identify that person. We do not consider personal information to include information that has been anonymized so that it does not identify a specific user.

We store and process your personal information on our computers in the US and elsewhere in the world where GiveCentral facilities are located, and we protect it by maintaining physical, electronic and procedural safeguards in compliance with applicable US federal and state regulations. We use computer safeguards such as firewalls and data encryption, we enforce physical access controls to our buildings and files, and we authorize access to personal information only for those employees who require it to fulfill their job responsibilities.

We don't sell or rent your personal information to third parties for their marketing purposes without your explicit consent. We may combine your information with information we collect from other companies and use it to improve and personalize the GiveCentral Services, content.

Our primary purpose in collecting personal information is to provide you with a secure, smooth, efficient, and customized experience. We may use your personal information to:

  • provide the GiveCentral Services and customer support you request.
  • process transactions and send notices about your transactions
  • resolve disputes, collect fees, and troubleshoot problems.
  • prevent potentially prohibited or illegal activities, and enforce our User Agreement.
  • customize, measure, and improve the GiveCentral Services and the content and layout of our website and applications.
  • Compare information for accuracy and verify it with third parties.

To process your payments, we may share some of your personal information with the person or company that you are paying or that is paying you. Your contact information, date of sign-up, the number of payments you have received from verified GiveCentral users, and whether you have verified control of a bank account are provided to other GiveCentral users who you transact with through GiveCentral . In addition, this and other information may also be shared with third parties when you use these third parties to access the GiveCentral Services. Unless you have agreed to it, these third parties are not allowed to use this information for any purpose other than to enable the GiveCentral Services.

If you are buying goods or services and pay through GiveCentral, we may also provide the seller with your confirmed credit card billing address to help complete your transaction with the seller. The seller is not allowed to use this information to market their services to you unless you have agreed to it. If an attempt to pay your seller fails, or is later invalidated, we may also provide your seller with details of the unsuccessful payment. To facilitate dispute resolutions, we may provide a buyer with the seller's address so that goods can be returned to the seller.

We work with third parties, including merchants, to enable them to accept or facilitate payments from or to you using GiveCentral. In doing so, a third party may share information about you with us, such as your email address or mobile phone number to inform you that a payment is sent to you or when you attempt to pay that merchant or through that third party. We use this information to confirm to that you are a GiveCentral customer and that GiveCentral as a form of payment can be enabled, or where a payment is sent to you to send you notification that you have received a payment. Also, if you request that we validate your status as a GiveCentral customer with a third party, we will do so. Please note that merchants you buy from and contract with have their own privacy policies, and GiveCentral may not be held responsible for their operations, including, but not limited to, their information practices.

Regardless, we will not disclose your credit card number or bank account number to anyone you have paid or who has paid you through GiveCentral or with the third parties that offer or use the GiveCentral Services, except with your express permission or if we are required to do so to comply with a credit card rules, subpoena or other legal process.

We may share your personal information with:

1. Service providers under contract who help with parts of our business operations such as fraud prevention, bill collection, marketing, and technology services. Our contracts dictate that these service providers only use your information in connection with the services they perform for us and not for their own benefit.

2. Banking partners as required by credit card association rules for inclusion on their list of terminated merchants (in the event that you meet their criteria which includes having GiveCentral close your GiveCentral Account due to your breach of the GiveCentral User Agreement).

3. Companies that we plan to merge with or are acquired by. (Should such a combination occur, we will require that the new combined entity follow this privacy policy with respect to your personal information. If your personal information could be used contrary to this policy, you will receive prior notice.)

4. Law enforcement, government officials, or other third parties when

  • we are compelled to do so by a subpoena, court order or similar legal procedure
  • we need to do so to comply with law or credit card rules
  • We believe in good faith that the disclosure of personal information is necessary to prevent physical harm or financial loss, to report suspected illegal activity, or to investigate violations of our User Agreement.

5. Other third parties with your consent or direction to do so.

GiveCentral will not sell or rent any of your personal information to third parties for their marketing purposes and only shares your personal information with third parties as described in this policy.

If you open a GiveCentral account directly on a third party website or via a third party application, any information that you enter on that website or application (and not directly on a GiveCentral website) will be shared with the owner of the third party website or application and your information may be subject to their privacy policies.

When you register to GiveCentral and set-up payments you have the option at the Payment Finalization step to provide access to Administrators of the Location that you are making payments to have the ability to have access to your stored payment methods. The Location Administrators can on your consent process additional payments on our behalf.

Whenever any edits/ additions are made to your payment profile either by you or on your behalf you will be notified by an email of such occurrence. You will also be notified by an email anytime a payment is made or a any change is made to a scheduled payment either by you or on your behalf.

If you have questions or concerns regarding this policy, you should contact us at (312) 929-2306.